Participatory Usability: supporting proactive users (2003) (PDF)
D.M. Nichols, D. McKay & M.B. Twidale. Proceedings of the 4th Annual Conference of the ACM Special Interest Group on Computer Human Interaction - New Zealand Chapter (CHINZ'03), (eds.) Kemp, E., Phillips, C. & Wong, B.L.W., 63-68. Dunedin, New Zealand. ACM SIGCHI New Zealand. ISBN 047309553X.
I'd like to complain about this software... (2003) (PDF)
D.M. Nichols, SIGCHI Bulletin, 35(2), pp. 12, ACM SIGCHI.
The Usability of Open Source Software, (2003) (PDF)
D.M. Nichols & M.B. Twidale
First Monday, 8(1), January 2003.
The ideas we are extending are building this into the NZDL and also talking to Andy Edmonds about extending it into Uzilla.net - a usability extended version integrating Bugzilla and Mozilla